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Warranty Information


Buyer and Seller 

The Buyer is hereby referenced on the invoice as the person or entity listed in the upper-left hand corner.  Seller is Digilink Technology, Inc., a Michigan based company. 

Conditions

Seller shall not warranty or cover any loss or damage that may have occurred as a result of: misuse, neglect, or improper operating environment including extreme heat or cold; repairs or modifications not done by a qualified repair technician that results in damage; power surges or other electrical damages including static electricity; liquid spills on any components; smoke; physical abuse including dropping or hitting; incompatibilities with another vendor's hardware or software; software setup or configuration problems. 

To obtain warranty service, Buyer shall notify seller in person or in writing that warranty service is requested. In order to return merchandise for refund or repair or to obtain telephone technical support, a proof of purchase must be provided. Proof of purchase is an invoice from the Seller. All Seller warranty stickers must be appropriately affixed to obtain warranty service. 

All products returned for replacement or refund must be in original and undamaged packaging, including all manuals, cables, disks, etc., with no customer writing on the box (e.g. "bad"). Buyer's failure to provide original packaging may result in an additional restocking fee or loss of refund eligibility. 

If Buyer desires to ship parts to Seller, it is the Buyer's responsibility to obtain a Return Merchandise Authorization (RMA) number prior to shipping. Merchandise should be shipped with adequate packaging and fully insured.  Shipping costs are nonrefundable.

Items left at Seller's location for any reason over 60 days are considered abandoned and become the property of Seller, for disposal or any other purpose deemed appropriate by Seller. 

Past Due Accounts and Warranty

Seller will add to Buyers account balance a finance charge of 1.5% per month for every month the invoice is past due, dating back to the invoice date. The invoice date is the start of the warranty period. Any Buyer's account deemed uncollectable by Seller waives all warranty obligations of Seller.

Parts and Components Warranty

CPUs, retail video cards, and printers carry a seven  (7) day functional warranty, during which time the Seller will provide an exchange for a defective product. All other new parts purchased from seller are covered by the manufacturers repair or replacement warranty, which may vary from ninety (90) days to three (3) years, but is generally accepted to be one (1) year from the date of purchase.  During the first 30 days except for CPUs, retail video cards, and printers, Seller will provide a prompt replacement of any part that is found to be defective with the same or equivalent part. Printers are covered by the manufacturers warranty. Ink cartridges and other consumable items are not covered under Sellers warranty. The manufacturers warranty is the only warranty provided for products sold. Seller, during the manufacturer's warranty period up to one year, will assist the customer in obtaining warranty service from the manufacturer. 

Systems and Notebook Warranty

All new systems purchased from Seller are covered for (1) year for replacement parts and (1) year for labor costs to restore the system to its original and intended condition. Sellers responsibility is limited to repair or replacement of hardware components inside the system case, and does not cover Buyer's additional software or data loss. If a component part of a system or notebook is replaced or repaired by the manufacturer, Seller will install the part at no additional charge. Seller labor and parts warranty does not include parts bought from other companies or not installed by Seller. Mice, keyboards, scanners, printers, monitors, and other peripheral units are not covered under this (1) year warranty but are classified as "parts" and are covered under the appropriate manufacturer warranty.  After the (1) year labor warranty, Seller will replace defective parts at the Seller's standard labor rates. Notebook computers purchased by buyer are covered by manufacturer warranty and should utilize manufacturer warranty service (generally 1-800 numbers) before contacting Seller for warranty assistance.

For All New Systems and Parts

ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED AND EXCLUDED HERE FROM.  IN NO EVENT SHALL SELLER BE LIABLE FOR LOSS OF USE OR FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO CONSEQUENTIAL DAMAGES FOR PERSONAL INJURIES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY WHETHER ANY CLAIM IS BASED ON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, PRINCIPLES OF INDEMNITY OR CONTRIBUTION, THE FAILURE OF ANY LIMITED OR EXCLUSIVE REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE OR OTHERWISE. NOTHING HEREIN SHALL BE CONSTRUED AS SELLER ADOPTING ANY MANUFACTURER WARRANTY.

Return, Exchange, and Refund Policy

1. Parts designated as "Special Order" on the invoice are not returnable.

2. All sales are final after 14 days with the following exceptions: Seven (7) days for cpu's, memory, printers,   retail packaged video cards, motherboards, hard drives, cd-recordables, and scanners.

3. A restocking fee will be charged on all returns. The restocking fee is 15% on all parts; 20% on systems, and laptops.

4. Exchange Policy - During the stated period of time, Digilink Computers will provide a prompt replacement of  any part that is found to be defective with the same or equivalent part.

    A. Seven (7) days - cpu's, printers, and retail packaged video cards.

    B. Thirty (30) days - hard drives, motherboards, cd-recordables, scanners, oem video cards, sound cards, floppy drives, I/O cards, monitors, cd-roms, network cards, keyboards, mice, modems, tape drives, cases, speakers, systems, and laptops.

    C. One (1) year - memory.

5. Refunds over $50 will be issued by check within seven (7) days from the date the system or product is returned, except for credit card purchases, which will be credited to the Buyer's account. Purchases made by check will be refunded after the Buyer's check clears the Seller's Bank.

6. Charges for labor, service, deposits, insurance, and shipping are non refundable.

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